The car pickup process is much more complicated compared to before, with additional steps like staff inspecting and photographing the car, which took much longer.

The car was great, although a bit bigger than I expected. Also when I needed to amend the drop off I wasn't able to get any help either online, via the app, or by calling, and the rental desk at the airport was going direct to voicemail.

Initial booking was easy and when I needed to make a change to the pick up time, customer service was very helpful. However, I also needed to amend my drop off time, and QEEQ were not able to help with that.

They didn't have the care I ordered ( Ford Focus). I was then given a bigger car ( Chevy Mailbu) which had an oil change light on and a tire pressure low light on so they made me switch to an SUV (Jeep Cherokee) I wouldn't have minded being upgraded if I had passengers but I was looking for the best gas milage and this did not provide it. So I was not really happy about that. The people there were very helpful.

I had found a better price somewhere else but returned when you beat the competitors price. Good job!

Excellent car condition. Car model was a good one too. Overall experience with the car that we had was great. Except their pre-fill fuel policy, where I end up keeping about $50 fuel while returning, experience with Hertz was good.

It was a good experience with Easyrentcars.com. Earlier I cancelled my month long booking with ease. This time I got a great deal for 3 weeks. Both the time I had excellent priced deal.

Like: FRIENDLYNESS
Dislike: My reservation is from 10:30 to 10:30, but I didn't get the car till 11:15 because the car we reserve wasn't ready, they upgraded to a similar SUV but didn't like, so wait for the car which was okay with us, but when we returned the car around 11 pm, the parking lot attendant still there, and told us that the person who take care of the return car paperwork still there just step out the office, so we wait a little, didn't return. So the attendant showed us how & where to drop key & paperwork which we did. Then later on found out they charged us 1 extra day, so have to contact them and they reversed the charges. Also would be nice if they email us the invoice after instead I had to call and requested.