Basic car, predatory price gouging at rental counter when you are out of options to start your holid

great customer service

Very easy to navigate the site and to make the reservations

There are dedicated reception staff at the airport who guide you to the shuttle bus. The store employees are straightforward and do not try to upsell. Staff provide an overview of the car's condition during pickup. Car return is quick and efficient without unnecessary procedures. Both the pickup and drop-off staff are very friendly.

Unexpectedly good. The pickup and drop-off processes were very professional. Unfortunately, I didn't get the model I originally reserved and received a Chevrolet Tracker that made rattling noises when starting. Luckily, the car didn't have any issues during the trip.

The airport store staff were relatively easy to communicate with, and the store was clearly marked. The waiting time was appropriate. The ride to the pickup point was quite tight in schedule, but the waiting and paperwork at the pickup point were not satisfactory.

Europcar was very misleading about needing to have insurance after my booking online indicated that I just needed to show proof of insurance. I will not book again through either of these companies.