Not as seamless as it should be

The experience was great, the staff handling pickup and return were very friendly, especially the older lady during pickup who was very patient. She helped resolve issues with the credit card by carefully entering the information into the system.

Good service and fast efficiency.

There were no lines at the Budget counter at Perth Airport when picking up and returning the car. The staff was very friendly and patiently explained the rental details and traffic rules in Western Australia. We received an almost brand new car with only a few hundred kilometers. Overall, this was a great rental experience!

1. The brakes were giving loud stressing noise when applied. The vehicle should have been checked before releasing. 2. Wanted to delay pickup time by 1.5 hrs due to my flight time arrival and called the Australian number from Malaysia. The customer service personnel recorded my request but not able to email me confirmation. Passed me to another lady who wanted to charge me a lot extra for the delayed-pickup request which I find ridiculous as it was still within my booking period and I have no intention to delay the drop off time. She finally relented after my reasoning and said will inform the pickup location. Also said that she will email me my requested pick up time confirmation. I DIDN'T RECEIVE THE EMAIL.

I am happy with the car quality and condition, the rental car price is reasonable too.