The pick-up was handled by a polite gentleman who didn't push us to buy insurance. We requested it ourselves, and he explained the benefits of each option, eventually upgrading us to an eight-cylinder car. On the road, a friend drove into a ditch, causing two tires to blow out in a remote part of Scotland. We called for roadside assistance, and expected to miss dinner, but the tow truck arrived in less than 20 minutes. We then got a replacement car at the service station, which, although not as good as the original, allowed us to continue our journey and have dinner on time. Thankfully, we had purchased insurance, so we didn't have to pay anything extra.

Had to wait in line a bit, but the staff were quite friendly.

The staff were quite professional, nothing to complain about.

The car had a vibration between 60 and 65 and needed to have the wheels balanced. Hardly surprising with two different tyres on the front and different tyres on the rear