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Search for Routes Car Rentals in Orlando

Confusing pick-up and overcharged.

Reviewed: Sun, May 12, 2019
About Routes: 8.0 /10
There are 3 Easy, Easi, EZ car rental shuttles at Orlando. Took 1 of those, wrong location, shuttle back to airport, shuttle to Routes. Very confusing. At night and alone. Not sure I would rent off site again. They also insisted on a binder from my auto insurance company. In MA that is only for property. Declaration page (which I had) is for auto. Finally took care of over the phone. Then the SUV I reserved wasn't available. They tried to upgrade me to a BLACK (in FL heat - no way) oversized Jeep that looked more like a hummer. I am 59 and disabled. I would have needed a step to get in. My friend I was visiting could not possibly have gotten in. Miraculously, the Rogue was available after all. In the end, the vehicle was great and return a breeze. Oh, I was overcharged about $12 from what I authorized over the phone. I haven't called about that yet. Not cool.
About QEEQ: 7.0 /10
Nissan Rogue image
Routes
Orlando International Airport(MCO)
Orlando
United States
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Orlando Airport

Adam C

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Full Size Van | Dodge Grand Caravan or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Mon, Jul 8, 2019
“Worst rental experience I've had.”
About Routes: 2.0 /10
When we arrived at counter to pick up car, all the staff disappeared into back office. After about 20 minutes standing around waiting I decided to knock on office door to find an employee. About 10 minutes later a staff member emerged from the back and rudely stated to me "I was using the bathroom, is that ok?" By this time, we had been travelling with small children all day and the last thing we needed was a bunch of attitude. Finally got the car after about an hour (they said they had to clean the car before we took it, which we said we didn't need). Upon returning the car, we were told we'd be charged $250 for clean the little bit of sand on the rugs. I sat in the parking lot shaking the floor mats out. Even the shuttle driver said he'd never heard of such a thing and would tell the manager. Very unprofessional. Very rude. Apathetic employees. Takes way too long.

D.Carr

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Intermediate | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Fri, May 3, 2019
“Could had been more accommodating and not charged me, when this situation was not under my control”
About Routes: 9.0 /10
Routes rental car was great.... but, i was lucky i remembered to bring my own insurance,... otherwise, most likely i wouldn't had been happy purchasing theirs.

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Intermediate | Toyota Corolla or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Mon, Apr 15, 2019
“Great - no issues with Routes”
About Routes: 9.3 /10
Had to wait about 10 minutes at MCO for the airport, and once we got to Routes it was another 10 minute wait, then I was on my way. Got a free upgrade. For the price I paid the overall experience was great.
About QEEQ: 10.0 /10

T.Graziano

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Economy | Kia Rio or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Fri, Feb 22, 2019
“Good Value.”
About Routes: 8.7 /10
I signed in first but another guy was taken ahead of us....then he had trouble with his Ins. So that was the only thing ....took an extra 20 min.
About QEEQ: 8.0 /10

S.Kovach

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Intermediate SUV | Nissan Rogue or similar
Routes
Orlando International Airport(MCO)
Orlando
United States
Reviewed: Tue, Jul 3, 2018
“Sweet Upgrade and Friendly staff”
About Routes: 8.6 /10
Like: I rented a Nissan Rogue, but ended up with a Jeep Wrangler with navigation. Our flight was delayed and the airport was a MESS. By the time we made it to the rental place, it was 4 to 5 hours after my expected pickup. They didn't have any Rogue's left but they gave me the Jeep for the same price. It was a nice unexpected surprise after all the other travel issues. It was clean, new and Awesome! Thank you for a sweet week! Car got lots of attention and compliments
Dislike: Need an awning for the drop off for when it is raining and you have to do the vehicle check in.

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