Good Value and Service

Major cities in eastern Canada have expensive and difficult parking.

Had to wait at the terminal as the staff had issues with entering the details of a uk license ont othe system & asked us to return to the airport in the morning to sort out. They also paid for our taxi back to our accomodation. We were then also given a free upgrade so i have no complaints about the process.

Budget is a well-known rental company. The service was decent, and there was no upselling of insurance.

The person who helped me was amazing, she gave me a beautiful car.

Booking was smooth

The car was booked for 1pm. We arrived at that time to find a huge queue at the counter, and a large number of frustrated customers waiting near the doors. It took ONE HOUR to get to the top of the waiting line. At that point the Budget staff member told me that I would have to wait for the car as not enough cars were available! I now realised why so many other customers were very angry and waiting also. When I complained about this I was told that my pick up time was 1pm and it was now 2pm. I replied that I had to wait in the queue for ONE HOUR! He told me I would need to wait for the car "10 minutes". As it turned out we had to wait ANOTHER HOUR before we were called to collect the keys!!! We had to wait with our children for a total of TWO HOURS before we got the car! This is despite the fact that we had prebooked the car. Very poor service! The Budget staff clearly could not cope with the demand.

Easy booking, would do again, but not with Budget!