Fantastic

The service was thoughtful.

The rental company is busy, so it took a bit of time to queue for the paperwork. The subsequent services were great. The staff detailed every aspect without pushing extra services and thoroughly explained the details. The car was new, and returning it was convenient.

The lady at reception was very nice. When returning the car, she asked if I had a receipt from the last refuel. In my hurry, I thought I didn't keep it, so I showed her a photo of the fuel gauge. She immediately reassured me that it's fine without it.

When picking up the car, there was an elderly gentleman who could speak some Mandarin. He was very friendly and enthusiastic! He patiently explained everything, highly recommended.

I am very satisfied with the service of Hertz car rental company. We rented three cars in total, all the same model and in good condition. Our one-week self-driving trip was comfortable and memorable. The process of picking up and returning the car was convenient, fast, and smooth. The staff was proactive, enthusiastic, and attentive, fully demonstrating high-quality service. Highly recommended!