Horrible customer service With Hertz

A middle-aged female staff member had a terrible attitude. When I presented my chip card, she claimed it couldn't retrieve the information and kept rambling that only Chinese cards couldn't be read worldwide. I told her that I could use my card at other rental companies, but she said there was nothing she could do, and they couldn’t rent us a car. Later, after calling her supervisor, I switched to another card, which was still a Chinese chip card, and she still insisted it couldn't retrieve the information. The supervisor said as long as it was a chip card, it was fine, and only then did she let us proceed.

Issues with the vehicle were unresolved.

Average

After booking the car, I was told there were no cars available when I went to pick it up. I had to pay for an upgrade myself. It was a bit cheaper, but it still didn't feel very considerate. At the end when returning the car, my fuel was just a little short of full, which cost me an extra $20.

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