Horrible customer service With Hertz

We waited for a long time during pickup, and the car was not provided according to the booked category. There were limited options available—either an electric vehicle or this Mustang. We had no choice but to select the Mustang. Luckily, we didn't have much luggage.

Proactively helped solve the credit card issue by accepting cash instead.

This was an extremely disappointing car rental experience. I am done with Hertz because their roadside assistance was incredibly slow, taking over 7 hours, forcing me to seek help from 911. There was no compensation, apology, or even follow-up afterward.

Supero mis espectativas

The guy at pick up was amazing. Gave us the best directions to get out of town and was lovely and friendly. Wish I could remember his name. And when I dropped car off the gentleman was just a lovely polite man and a pleasure to chat too. His name was Monsoor. I actually asked him to write it down cause he was such a gentleman.