They insisted on charging me a 500 cleaning fee for smoking. There was no prior communication, and the inspector just deducted the fee directly. This is very frustrating. Customer service is now involved to handle it.

Pretty satisfied overall. There were quite a few people, so I had to wait in line. Although it's not a Mazda 3, the car was easy to drive and had plenty of space.

Overall dissatisfaction, the order was already paid for but additional taxes were charged on site. More importantly, a mandatory towing insurance of over 1000 RMB was added, with various other fees totaling an extra 283 USD.

Thrifty overbooked their rental cars, which caused we waited more 2 hours. The staff solicited me to raise cost to upgrade car & get car soon, otherwise there will be 2 more hours waiting. I provided my phone number to get their notice. After 2 hours waiting by the counter, they did not inform me the car was ready until I approached asked the staff, then he said my car was ready....

Like: Service staff was friendly and helpful
Dislike: Waiting time at SF airport car pick up was too long