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Live chat Email us Service Code: 8413938123
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Generally satisfactory experience right from picking up the car until returning the car

Reviewed: Thu, May 9, 2019
About Hertz: 9.0 /10
We originally booked for Chrysler Pacifica but due to some problems with the assigned car we were offer Nissan Pathfinder, we are happy with the alternative arrangements We were told by phone earlier that Hertz can pick us up at rainbow bridge when we enter US from Canada, but when called again when we arrived at the exit of rainbow bridge we were told that the journey would take more than 15 min and it is outside the pick up range
About QEEQ: 10.0 /10
Mini Van | Chrysler Pacifica or similar

Relevant Reviews on Hertz in United States

Xanthe Service

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Reviewed: Wed, Feb 5, 2025
About Hertz: 10.0 /10
The front desk staff patiently helped us resolve the issue.
About QEEQ: 10.0 /10

Miriam Lily

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Reviewed: Tue, Jan 7, 2025
About Hertz: 6.0 /10
It was too slow, the service efficiency is way too low. After a late-night flight, I was already exhausted, and there weren’t many people at the car rental office, yet I had to wait for over an hour! Do Americans enjoy being so inefficient? Observing one group of customers takes about 30 minutes—I have no idea what they were doing!

Sophia Cook(e)

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Reviewed: Fri, Jan 3, 2025
About Hertz: 10.0 /10
Very good.
About QEEQ: 10.0 /10

Victor Forster

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Reviewed: Tue, Oct 22, 2024
About Hertz: 10.0 /10
Hardly any waiting time.
About QEEQ: 10.0 /10

C.Keith

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Economy | Mystery car or similar
Reviewed: Tue, Nov 23, 2021
“Big let down and stuck with a bad vehicle”
About Hertz: 6.0 /10
The mystery car should have been for 5people with 2large cases. Out of all the cars on row 3 there was only 1car that fitted this criteria. A silver Kia which has a dent and a scratch on every inch of the car. When I mentioned that I wanted a different vehicle I was told I would have to pay and upgrade so I took the vehicle in bad condition. I have always been told Hertz are the best car hire company however after this experience I would be very cautious about booking again.
About QEEQ: 10.0 /10
Easy to book and happy with the price. Didn’t need to contact QEEQ for anything so can’t comment on customer service.
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