Truly Awesome

The vehicle was in excellent condition! The navigation system was impressive and accurate! Picking up and returning the car was very convenient!

The car pickup process was smooth, mainly because I had all the necessary documents ready: passport, credit card, and a translated driver's license. It was done very quickly. Considering my long rental duration, they gave me a brand-new car with less than 8,000 kilometers on it. Returning the car was also very convenient. It was at the train station; I parked in the small square in front of the station, and the staff took pictures, signed the paperwork, and drove the car away.

Choosing a large company was definitely the right call. Initially, I was worried about various upsell services like insurance, based on online reviews. We were very cautious and asked many questions when reviewing the contract during pickup, but there were no hidden charges. All terms were clearly stated in the contract, such as a diesel surcharge of 3.57 euros per liter if the tank is not full upon return (which is very expensive, so make sure to return it full). The service was excellent. They held the car for us for half an hour past our scheduled time without charge and calculated the rental period based on our actual arrival time. We were also a few minutes late returning the car, but they didn’t charge us for overtime (which worried us for a long time, very touching indeed).

They try to sell insurance when picking up the car, but it's not mandatory. We washed the car and filled the fuel tank ourselves. Returning the car was very quick and unexpectedly easy.

in airport, they open at 8:00 am, while we are lucky to be the first 2 customer, no need to wait longer. Although we rent for a Volkswagen car, but eventually they gave me Skoda Octavia, its more or less similar, acceptable.

there seems no alerts for letting me knowing the operation time for the Europcar when my flight was arriving at 6:40am, while they open at 8am only.