There were a few people in line, but fortunately the process was quite fast, so it was my turn in about 20 minutes. The counter staff was professional, making the procedures simple.

The Hertz agent was very dishonest. They tried every possible way to make the renters spend more. Despite having bought full coverage insurance through ZuzuCar, the Hertz agent sneakily added several unnecessary insurances like theft insurance, glass breakage insurance, and tire insurance during our conversation, without informing me. I rented the car for 30 days and spent 11,000 on ZuzuCar. However, after returning the car, I discovered an additional 4400 charge for Hertz insurance. Renting insurance from them is a scam. It's better not to buy any insurance from ZuzuCar in the first place.

Hertz has great customer service; picking up and exchanging the car was very easy, especially since we arrived in Boston at night, so there was no line.

At first, they said our order didn't include third-party liability insurance and suggested we buy one. However, when we declined, they didn't push it and were very polite. The car was even upgraded for free.

Car delivery team were not attentive at all and customer service very slow

No