Very please with the service

Excellent

The queue time was quite long, waited for half an hour due to limited availability of 7-seater cars.

Overall it was okay. The staff at the store communicated in English without any issue and were quite patient. However, we were a bit late, and there was a queue to pick up the car. Then they told me the reserved model was not available. Either I had to upgrade at an extra cost or wait. The upgraded model did not come with any discount, and the additional cost did not include tax. Ultimately, the final payment required an extra 21% tax, which made it much more expensive than expected.

Quite satisfied. There was no queue.

The service was good, they were patient in answering questions and didn't aggressively sell insurance.