Good rental on budget easy return

The pre-booked car (which was larger) was not available. There was only one car at the store, and due to time constraints, we were forced to take the smaller car on our trip, but were charged the rate for the more expensive, originally booked car. The rental company was very unprofessional and used various tricks to deceive customers. During pick-up, there were two noticeable scratches that the staff overlooked, which I had to point out before they were recorded. During drop-off, they took advantage of our inexperience, repeatedly saying everything was fine and that the inspection was complete without giving us any receipt. Later, they claimed we returned the car late (by one day) and tried to charge extra since we had no receipt. We directly filed a complaint with Budget after returning home and provided train tickets and accommodation receipts from the same day we returned the car to prove our point. Eventually, we got the undue charges refunded.

BUDGET and AVIS have combined services in Italy, but there are no clear indications. The website listed an incorrect address in Rome, leading to a residential area near the train station where there are two major car rental locations. AVIS and BUDGET are combined at the train station counter, but there's no clear signage. It took a lot of effort to find it. The reserved car model was not available, nor were similar models. If the specific model can't be reserved, it shouldn't be offered on the website. We booked a BMW 5 Series because we had four adults, one child, and a lot of luggage. We specifically chose a larger vehicle for the luggage, but after waiting for hours, we were finally given an A3 and a SMART, which together cost much less than the BMW 5 Series. Not only did they not refund the price difference, but they also treated the SMART as a separate rental without providing independent documentation, causing various issues later. We had provided information for two separate drivers. A minor collision with the SMART required a car change in Siena, but there were no adequate models available locally. We had to drive to Florence where, because SMART had no independent documentation, we couldn't exchange just one car but had to exchange both. We waited again and ended up with an A4 estate, making it more cramped. Upon returning the cars, we paid all the repair fees, but two months later, the credit card was charged again without any explanation. The charge failed as the card had been replaced. Throughout the process, BUDGET's service was decent, and the staff did their best to help, but the system was incredibly unreasonable. Even if a reserved car model is unavailable, they should provide two vehicles with independent documentation and refund the price difference.

Several car rental companies in Europe are actually quite good. Their locations are easy to find, and returning the car is very convenient. The downside is that there are many renters, so you might have to wait in a long line, but this is the same everywhere.

First, the counter staff added a Fuel option I did not request without asking. Second, and most importantly, the car SUDDENLY ACCELERATED BY ITSELF INTO A WALL. Thank God, no one was injured and nothing other than the front of the vehicle was damaged.

Very easy to navigate.

When it was clearly mentioned on voucher nothing to be paid still they charge 200+ € as a deposit, on top of it they withdrew 750 odd € from my credit card and not Send any email or details what for it has been charged till now I.e till 48!hours , when I checked the car it has scratches all the sides , I made a note of it and I have written in inspection report, when I inquired at the drop off time budget guy said all ok and in little time my credit card was charged. So I have called your company

Helpful staff, have promised to resolve this matter very soon