Great Rental

Deposit was way too high and how do you justify charging someone for using their own insurance. Horrible. NEVER AGAIN!

We turned in our car on 6/2 and we still have a hold for $500.00 on our credit card. Process to check in was ridiculous. They tried to up sell at every opportunity. Very bad experience especially since I already reserved the card & checked the items I wanted.

The seating was stained. AC was poor. The 12 volt outlet did not work making it difficult for charging the GPS which is critical when your in a new area. Had to purchase extra insurance or I would not get the car cost $170+ unnecessarily as I have rental car coverage through my provider. Never did this with National or Budget.

I needed to contact someone in order to change pick up time during my arrival to Orlando's MCO Airport but no one ever pick the telephone when I called. Awful service support-they advertised 24hr call service available. All they had was an answering machine with no return call or live support.

The agent informed me that I had to purchase their third party liability insurance, which was not the impression I got from the Green Motion website. When I showed her the website info, she informed me this didn't apply to my rental. I don't know if this was true or an upsell technique. The cost of insurance tripled the cost of the rental, which I wasn't happy about. Overall I felt as though the agent was giving me misinformation to make me buy the insurance, but I don't know for sure. The car was as advertised and served us well.