Everything was great

The car rental company is very good, the staff is very welcoming, and the entire rental process was great.

Very satisfied. When picking up the car, they specifically helped me confirm the model. Since I had a lot of luggage, I chose a larger car. There were some minor scratches on the car when I picked it up, so I talked to the staff and checked the odometer, which showed the car had run 14,400 miles in total. The car was in good condition, overall a satisfying experience.

The car was definitely smaller and less performing than indicated in the reservation. I reserved a "Jeep Renegade or similar" model and instead was given a Nissan Kicks with no option to choose other models and. I was simply told that this is what Alamo means by "similar." I needed a 4WD vehicle for my trip and instead had to give up a leg of my vacation because the vehicle was not adequate. I was very disappointed.

Everything good

The staff were very patient and offered a huge range of cars at the time of pickup. I was able to wait an extra 10 minutes for a larger vehicle and had absolutely no issues.

As a first time user, I was skeptical - but the process was seamless, and I got a rate that was half the price compared to going directly to the rental company. The added insurance was required as we unfortunately had some damage to the car during our rental.

Like: Best vehicle. The entire process EVER
Dislike: I left an item and it seems they don't know how to react.