My Expectation was not a reality

Bus took too long. Waited for over 40 minutes to check in and get car. Did not give me a receipt at time of auto return. Counter could not give receipt. Tried calling numerous times about receipt and phone doesn't answer. Will never again use this company for auto rentals. Worst experience ever.

American Express credit card was not accepted at this location. We were charged extra each day plus needed to put a deposit down. This caused our bank to lock our banking cards due to they believed fraud transaction was occurring. Had to send more time on the phone with our bank to correct this so we could use our banking cards while on our trip. The vehicle smelled like smoke. There was no keyfob or electric windows. I will never rent from someone other than Hertz, Enterprise, or other nationally known rental cars. Never experienced this kind of problem with these companies or when we rented an economic vehicle from them it was always electric doors, windows, etc.

Like: Great for the price
Dislike: I like everthing execept the remote door didnt come with the car and manual wiidow like old days

Like: Love the personal interaction of the manager,Christian. Made you feel like a million dollars Christian greeted and follow through with everything with excellence

Like: Great CS Rep (Henry) for the extra help. Outstanding service
Dislike: Car interior was clean. However, exterior and windshields were cleaned with dirty rags