New and excellant condition car ! Excellant service

Easy location in airport

Easy booking, good price, easy to manage and cancel

Very good

The car pick-up process was quick, but it's very far from Melbourne Airport! On the day of return, the keys got locked inside the car. When I called the rental company's phone number, they refused to assist. I had to seek help from the local tracking system, and a service person came to unlock the car! I can only say that the rental company is completely irresponsible in such incidents; it was the local tracking system department that was helpful, providing free service and taking no charge!

The service attitude was very satisfactory. After arriving at the airport, I called the store to get the information on where to wait for the free shuttle, which was actually easy to find. When you exit the terminal, you will see three lanes of traffic. The second lane is generally where hotel shuttles wait. Look for a brown sign with white letters, and you can wait near there. The East Coast shuttle is white with yellow letters and a big 'E'. This shuttle will take you to the store to pick up your car.