Car was excellent, except unable to contact Routes car rental service desk

V.PHAM

Canada

Reviewed: Wed, Sep 28, 2022

About Routes: 9.0 /10

Our flight was cancelled and then delayed. We booked the car to pick up at 8am, but need to delay the pick up to 6:40pm on the same day. We couldn't contact Routes to deferred the pickup time. It was stressful initially not knowing if they will keep our booking or still charge as no show. Otherwise, we are happy with the condition of the car.

About QEEQ: 8.0 /10

I contacted QEEQ help lines couple times, they have been helpful.

Routes

Toronto Pearson Airport(YYZ)

Toronto

Canada

Economy | Toyota Yaris or similar

6-day rental

Relevant Reviews on Routes Toronto Airport

Yale Valentine

Canada

1 days rental

Routes

Toronto Pearson Airport(YYZ)

Toronto

Canada

Reviewed: Sat, May 30, 2020

About Routes: 2.0 /10

It's all a trick. I booked a Grand Cherokee but got a Kia wagon at the store. They shamelessly claimed it was an upgrade. Being in a foreign country, we had no choice but to accept what they said. Do they really think customers can't tell the difference between a Grand Cherokee and a Kia wagon? I will never rent from this company again! This is how overseas car rentals trap you, and this rental agency is no different!