When returning the car, over 1,000 THB was unexpectedly charged to my credit card. The reason provided by customer service was that I had used the M Flow lane, which has a toll fee of 60 THB. However, the platform deducted a service fee from my credit card that was over 10 times the toll fee—more than 900 THB in total, resulting in a charge of over 1,000 THB. There was absolutely no prior notification about this lane, either in written or verbal form, before or after I used the car. I can accept the 60 THB toll fee, but where did the extra 900 THB service fee come from? I contacted customer service, but it’s been over a week and still no response. Additionally, the car I booked was in average condition with over 70,000 kilometers on it. The car system didn’t have Bluetooth, so I couldn’t even play music—only CDs and FM radio were available. I booked a two-door Yaris hatchback, but what I received was actually a Yaris sedan.

Efficient

When picking up the car, the address search directed us to another location near the airport branch, but the staff delivered the car to us without any extra charges. They didn't aggressively sell insurance and were very friendly and considerate!

This rental experience was very unsatisfactory compared to previous ones. Your company requires the renter to be the sole driver. If additional insurance is not purchased, my husband is not allowed to drive! I only used my name to pay for the car online, but I am not the driver! Therefore, I am very dissatisfied! Other companies such as National, Yesaway, and Chic Car Rent do not have such requirements or extra named driver fees. So, I will not rent from Europcar again in the future.

Do not have pick-up counter in arrival hall and can not find any signage. I have to call for asking where is pick-up point.