It was fine

Customer service is not their focus. I waited for 15-20 mins prior to being helped. During that time the phone rang constantly - not one time was it picked up.

At the time of my arrival there were too many people and only one customer service representative. Due to the fact that one of the customer took a lot of time to make a decission the whole line of people was waiting for too long. If you book a car in advance the whole process should be organized faster and easier. But when Junior came everything started to move faster.

Like: Price was fantastic! I thought it was a scam- telling everyone
Dislike: I liked everything

Like: Service staff was great, car upgrade was good, thank god for GPS for finding our way to and from the office location, shuttle driver back to the airport was outstanding
Dislike: confusion on airport pickup, no indication that we had to call for a shuttle. could use more staff at the desk to expedite pickup and dropoff

Like: Staff was very nice, efficient and helpful. we were also able to upgrade without paying an arm and a leg.