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Awful in Orlando

Reviewed: Wed, Jul 3, 2019
About Routes: 6.3 /10
Routes staff lied about pickup time and why it took so long, 1hr after flight arrived in 90 dry heat. Car was on E and was supposed to be full. Under staffed and most didn’t know what to do. Drop off was not available at flight time so had to drop off night b4 and Uber back to hotel and then to airport next day. Extra $90
Large SUV | Dodge Durango or similar

Relevant Reviews on Routes Orlando Airport

GRUBBS

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Jul 24, 2019
“Routes was understaffed and ill prepared to service customers.”
About Routes: 5.7 /10
From the time my plane landed until I was in a car, TWO hors had passed. There was over a 45 minute wait for the shuttle alone. This was a quick trip into and out of Orlando, which made a delay like this totally unacceptable. I also had to call my insurance company to prove that I didn't need their expensive insurance.

A.Trigg

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Medium SUV | Nissan Rogue or similar
Reviewed: Tue, Jul 2, 2019
“Terrible”
About Routes: 2.0 /10
I was never picked up and was charged

G.Angus

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, May 16, 2019
About Routes: 8.7 /10
Everything was perfect except for one thing: The windshield wiper fluid ran out after just a few sprays of fluid. During one drive a bunch of insects hit the windshield and there was not enough fluid to clean it off. I had to stop at a gas station and do it myself.
About QEEQ: 10.0 /10

A.Harte

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Large SUV | Dodge Durango or similar
Reviewed: Mon, Apr 29, 2019
“It was fine”
About Routes: 9.3 /10
Our car was supposed to be a large SUV we got a mini van... the place is off site which is a bit inconvenient the hours are not great for a super early flight. The customer service was great the agents were super nice.
About QEEQ: 9.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Mon, Apr 15, 2019
About Routes: 5.3 /10
Vehicle had major drive line vibration issue. When I returned the vehicle early the staff could not issue a refund and instead directed me to contact their customer service department.

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