It was a great

Very good

Everything was ver efficient. Staff knew about booking and the whole process took about 20mins as they did not have the car I ordered and was given an upgrade.

Like: Picking up the car is very easy as a shuttle takes you right to the car rental area and once there, you are are your way within minutes. When dropping off the vehicle, Hertz staff were very friendly, addressed me by-name and helped me get to the return shuttle.
Dislike: What wasn't so pleasant was when I went to get the car I reserved, it wasn't available. I did get a comparable-sized vehicle, but I'd chosen one specifically for cargo space and vehicle familiarity and I wanted to feel comfortable in a car I'd driven before. Getting the car to Logan's drop-off point was straight-forward, after all the nail-biting I did to find my way through Boston!

Like: new car with only 24K miles done. Good service, i was in & out within 20 min.
Dislike: They should have kept snow scraper in the car as it was snowing heavily & on day 1 of snow I didn't have anything in my car. i had to use my jacket to get snow out.