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Search for RIGHT CARS Car Rentals in Fort Lauderdale

Unsafe, Never Again, THE WORST Customer Service I've ever seen.

Reviewed: Sat, Apr 27, 2019
About RIGHT CARS: 2.3 /10
I have been renting cars in Florida for 25 years. I always have a pleasant experience. Right Cars was absolutely horrendous. From the moment I picked up the car until drop off. The car was unsafe and dirty. Ontop of that, the customer service made the experience the absolute worst. When I went to pick up the car, the supervisor, Oscar wanted to charge me extra insurance because I didn't have the "sufficient coverage". I called my agent infront of him, and she assured me that I had more than enough coverage. He argued for about 25 minutes claiming this $300,000 property provision was in the terms and conditions when I booked. I pulled up the terms and conditions infront of him, read them aloud, and no where did it state a property provision. Our declaration stated we had enough coverage as well as the fact that I have $500,000 in liability. He was rude, nasty, and extremely condescending. He seemed happy to argue with me. The vehicle was absolutely disgusting. Myself and my daughters were grossed out to sit in it. All four windows, including the windshield were dirty and didn't look like they were ever cleaned from the inside. There was some sort of glue all over the middle of the windshield which was a huge distraction while driving at night. The car had an abrupt shake if you went over 55 mph. In addition, the car had over 30,000 miles on it. In all of my years of renting a car, they have never had anything close to 30,000 miles. We returned to Right Cars to get into another argument. I told Oscar about the condition of the car and the shaking. He did not seem phased. I filled up the car and upon returning it, it was down by one tick of gas. He insisted he must charge me a $50 gas fee. I had to have my daughter drive the car to the nearest gas station to fill up 1 gallon of gas. This made us late to the airport, requiring us to take an Uber. He was rude and did not care that he was making us late at all. Terrible experience and I will never rent again.
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Compact | Nissan Versa or similar

Relevant Reviews on RIGHT CARS FT LAUDERDALE AIRPORT

A.Sanchez

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Compact | Nissan Versa or similar
Reviewed: Thu, Jul 25, 2019
“I feel scammed.”
About RIGHT CARS: 5.3 /10
I’m local and showed my own insurance information but the clerk charged me for insurance. I brought my own Sunpass transponder but the clerk charged me $5 daily for “activation fees”. The shuttle took almost 40 minutes to pick us up from the airport. The rental car office facility is literally a shak at a repair shop.

D.Daly

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Compact | Nissan Versa or similar
Reviewed: Tue, May 21, 2019
“TERRIBLE EXPERIENCE”
About RIGHT CARS: 2.0 /10
We waited at the airport for over an hour for the free shuttle, it never showed. Another car rental company was nice enough to give us a ride to the office. Once there, we discovered that there were very few rentals available and the customer service staff was not helpful. They demanded that we carry $300k in liability insurance and provide documentation of such. We did not have it so we were told we had to purchase their insurance, which raised the cost significantly. We decided not to rent with them because of their unethical business practices.
About QEEQ: 8.0 /10

L.Duval

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Compact | Nissan Versa or similar
Reviewed: Mon, Apr 15, 2019
“For canadiens paying insurance extra. Plus deposit of 2000$ gas 1\4. Did not clean the car”
About RIGHT CARS: 4.7 /10
Do not go there,
About QEEQ: 8.0 /10

U.Malik

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Intermediate | Nissan Sentra or similar
Reviewed: Thu, Apr 11, 2019
“Worst Experience. Never Again!!!!”
About RIGHT CARS: 3.3 /10
There were hidden charges that the booking agency as well as the people at right cars did not tell me about. I was greatly disappointed and I will NEVER use your agency or right cars again. Also, I will tell as many people as I can about avoiding you. Rest Assured.

R.Wood

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Special | Compact Or Larger - Vehicle Determined On Pick-up or similar
Reviewed: Sun, Feb 10, 2019
“Insurance was jacked up forcing additional coverage. 300000 minimal”
About RIGHT CARS: 3.3 /10
Never use them again. Forcing additional fees

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