Waited a while for the rental car shuttle so took over an hour from my flight landing to getting a car.. the deposit was extremely high too but they were not pushy on upselling anything and was friendly

Please refund my deposit. We called you to send us a shuttle to which you told us you cancelled hours earlier. We reminded you we had an after 6pm arrival. You wouldn’t come get us and you said you had no car for us. Please refund my deposit.

The staff was extremely rude and didn't care about my voucher and didn't care about the tolls at a rate of $90.00 for the 9 day rental. I don't drive in Miami except to get to the Florida keys and back to airport. Major ripoff I called the very next day to your company to complain. I was also told by two different employees on two different calls to you about my miles being unlimited rate according to my voucher to go ahead and drive because we will cover it for you. I was charged by Right Car $187.50 on Jan.17 2019. I then started a dispute with my credit card company. I was never given a contract proof to booking with your company stating anything regarding my Florida drivers license. I will never use your company again and will spend my all my extra time writing bad reviews on your company because you don't take care of your customers the way the your employees say they will. Unsatisfied and very dissapointed in your lack of customer service Marian Runnels

Never picked up the car. The people at Right Cars couldn't tell us how to get to their location. They kept telling us we needed to find a bus stop number 7, but two differen't people didn't know where it was. No one who worked at the airport could tell us where bus stop 7 was. I had to call them 3 different times and still couldn't find the shuttle. We walked around for over a half an hour trying to find this bus stop that didn't exist.

The staff at the counter was not pleasant and did not listen to me.This is in regards to insurance of the rental car. I am covered by my insurance for rentals in US and Canada. Staff at the desk forced me purchase a policy of $14.00 US per day for 21 days, total of $313.00 US. This is a rip off.The cost of the car was $252.US. All necessary documents was provided. Very bad experience with this company. No more.