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Disappointing

Reviewed: Wed, Jul 13, 2022
About Europcar: 5.0 /10
Our flight was delayed by a day so our original car wasn’t available and we were told only an upgrade was available costing $$$ over the original quote. Very disappointing as I rang QEEQ prior and was advised the same or smaller car would be available It cost me $700 extra over the original booking for 4 days hire !!!
About QEEQ: 8.0 /10
We got stung by Europcar as booked car not available despite advice received from QEEQ rep it would be. We missed a day booking due to cancelled flights but no credit provided
Reply by Qeeq:
We are sorry to learn you have unhappy experience. We have forwarded your flight number to our supplier and required them to hold the car. But unfortunately due to peak season, they were unable to hold the car for such long time. If you have any questions, please kindly feel free to advise us.
Small SUV | Seat Arona or similar

Relevant Reviews on Europcar LONDON HEATHROW AIRPORT

Melissa Becher

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Reviewed: Wed, Oct 8, 2025
About Europcar: 10.0 /10
This is my third time renting a car from Europcar. Whether in Europe or the UK, the experience has been great. I will definitely continue using their service in the future!
About QEEQ: 10.0 /10

Regina Green

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Reviewed: Sat, Apr 5, 2025
About Europcar: 6.0 /10
About QEEQ: 8.0 /10

Amos Ella

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Reviewed: Thu, Jul 26, 2018
About Europcar: 6.0 /10

M.Long

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Intermediate | Hyundai Ioniq or similar
Reviewed: Mon, Sep 2, 2019
“The car was nice and smooth. Pick up and drop off was also hassle free”
About Europcar: 10.0 /10
The counter staff was very nice and helpful. Helped us get the car that we needed and also helped advise the necessary.
About QEEQ: 10.0 /10

E.Tan

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Intermediate | Skoda Superb or similar
Reviewed: Mon, Jan 1, 2018
“Good value!”
About Europcar: 9.6 /10
Like: Service staff AMINAH at London Heathrow pick up was excellent. Friendly and efficient...even though it was near Christmas and I arrived at a time when the colleagues were going to take a group photo, she helped out immediately and was very friendly and helpful. Good job Aminah and thank you!
Dislike: Returning the car was a pain. There was no transport back to civilisation. I had to struggle to get out. If there was a courtesy bus back to the Terminals, nobody told me!!!! I walked and walked to find a bus stop to my hotel.

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