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Disappointing

Reviewed: Wed, Jul 13, 2022
About Europcar: 5.0 /10
Our flight was delayed by a day so our original car wasn’t available and we were told only an upgrade was available costing $$$ over the original quote. Very disappointing as I rang QEEQ prior and was advised the same or smaller car would be available It cost me $700 extra over the original booking for 4 days hire !!!
About QEEQ: 8.0 /10
We got stung by Europcar as booked car not available despite advice received from QEEQ rep it would be. We missed a day booking due to cancelled flights but no credit provided
Reply by Qeeq:
We are sorry to learn you have unhappy experience. We have forwarded your flight number to our supplier and required them to hold the car. But unfortunately due to peak season, they were unable to hold the car for such long time. If you have any questions, please kindly feel free to advise us.
Small SUV | Seat Arona or similar

Relevant Reviews on Europcar LONDON HEATHROW AIRPORT

Janet Bob

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Reviewed: Thu, Aug 15, 2024
About Europcar: 8.0 /10
The car was in great condition, and the service was efficient.
About QEEQ: 8.0 /10

L.Lai

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Small SUV | Vauxhall Crossland X or similar
Reviewed: Thu, Feb 6, 2025
“Not a great car.”
About Europcar: 7.0 /10
Please see above. Car had many faults. The dent should be fixed before being rented again.
About QEEQ: 10.0 /10
Excellent as usual.
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Cliff Connie

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Reviewed: Wed, Jan 3, 2024
About Europcar: 8.0 /10
Very satisfied
About QEEQ: 10.0 /10

Nic

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Economy | Vauxhall Corsa or similar
Reviewed: Sun, Sep 19, 2021
“Money saving, good quality”
About Europcar: 9.0 /10
Good car snd experience
About QEEQ: 10.0 /10
Much better price than other sites including the rental car companies

M.Watson

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Economy | Vauxhall Corsa 2 doors or similar
Reviewed: Tue, Sep 24, 2019
“Easy to complete the hire good price, poor rental company”
About Europcar: 6.7 /10
An extremely long wait to rent the car after arriving at Europcar offices, eventually got to the desk after over an hour wait. Inspected the car which had a lot of scratches that were not indicated on the rental agreement, so had to point them all out to the security guard on exiting carpark. It was an early return around 05.30 no agent to check the car to confirm no further damage had been done during rental, a little disconcerting as previously with Europcar I have been accused of damaging the car even though it had been reported, eventually they admitted it had been reported, but just adds bad taste to the hire experience.
About QEEQ: 10.0 /10
Easyrentcars made it very easy to complete the hire, with a very competitive price. Would definitely use again, hopefully not with Europcar

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