Exceeded Expectations

The only negatives: Car ordered was not available so was given a supposed upgrade but the car was smaller, but better equipped- it did the job. Slow getting processed at pick up. Staff great. Drop off quick

Booking system good. I needed to delay my pick up by 24 hours, but was unable to delay drop off by 24 hours to keep contract period the same. Loss of days hire. Customer service was in Western US- I was in Australia so not ideal for resolving above mentioned issue.

Very easy pickup, regular shuttle buses.

Brilliant, we have since booked again for hire in Sydney which was flawless as well.

Apex Car Remtal actually took ( nit blocked) $2750 bond out of credit card “as I lived within 200 km of the Apex office” - this was certainly not made clear in the booking info. This was to be returned after returning the car. I returned the car the same afternoon. After 3 days the $2750 is still not back in my account. I enquired. They said the refund can take 3-5 working days! They also did not tell me that! Terrible experience. Will never recommend this company .

QRTQ did not inform Me if $2750 bond rother

Ended up waiting for 50 minutes at the airport before pick-up and therefore was late for my appointment which I then had to rearrange. Otherwise everything else was good.

Apex was reluctant to deal direct with me since I had booked through a 3rd party. Several phone calls were made to adjust my pick-up time. The woman at the pick-up counter suggested that it's not convenient to book through a 3rd party and we should have booked direct.

Phone call made to adjust the pick up time to Easyrentcars was pleasant and the agent went above and beyond with a phone call back so I didn't wait on hold for a long time waiting for a result from Apex.