efficient and polite

Professional service, excellent car condition

This time they gave me an almost brand-new car, the overall experience was very good.

Good

The car was exactly what I had booked but I did not enjoy or find this model that safe to drive. The wing mirrors provide such a small area to view that the blind spots are huge. I counted three seconds on a highway where a car was out of view. This meant that, even with checking my blind spots, I nearly crashed twice (and I’m a good driver!) when changing lanes.

A good search site and cheapest deal I could find. I don’t think the price drop worked for me but good to have in case the price goes down.

I waited at the counter for prob 15 min while staff kept coming in & out of the front area saying they would be with me in a minute. Then I had to work really hard to get the quoted price for my rental as the agent kept trying to upsell me & continually tried to blatantly ignore my questions regarding the price. I think they were out of the cheapest compact car I had requested & rather than providing me a free upgrade they were trying to upsell me & make me pay the difference. I left with the same price as I had been quoted but boy did they try & use all the sales tactics in the book to get me to pay more. I would NOT recommend renting from budget! If u do go in with your master negotiator hat on.

As a website the reservation process went smoothly. Just wish they wouldn't contract with budget because of the above mentioned reasons.