efficient and polite

A great car rental store located in the city center. The staff at the counter were very friendly, and this time they upgraded my car to an Audi Q5. Both the rental and return procedures were handled quickly. I will choose this rental store again next time I visit Montreal.

Prices are bit higher. Overall good experience..good services...well behaved well managed.. Thanx...

Good and prompt services... easy and fast booking process... Thanx...

Service was very good.

I waited at the counter for prob 15 min while staff kept coming in & out of the front area saying they would be with me in a minute. Then I had to work really hard to get the quoted price for my rental as the agent kept trying to upsell me & continually tried to blatantly ignore my questions regarding the price. I think they were out of the cheapest compact car I had requested & rather than providing me a free upgrade they were trying to upsell me & make me pay the difference. I left with the same price as I had been quoted but boy did they try & use all the sales tactics in the book to get me to pay more. I would NOT recommend renting from budget! If u do go in with your master negotiator hat on.

As a website the reservation process went smoothly. Just wish they wouldn't contract with budget because of the above mentioned reasons.