efficient and polite

Service was good and everything was perfect except the return policy since I wanted to return early but they don’t have policy to refund for early return

I wanted to return early but they don’t have policy to refund for early return

Expensive

Expensive

+ve: car was in good condition and size was as expected -ve: car exterior was not washed

Initial booking was quick, easy and offered better rate than direct, but didn't see a price drop.

Staff were good but needed more information on where to drop off car as hard to find and had to ask directions twice from staff at airport. The sat nav wasn't satisfactory and couldn't find my final location despite having full address including post code, additionally it needed up dating. In the end we ended up using google maps to get us there and back. The staff at budget however had no issues giving me a refund so good staff.

smooth and easy to use.

Rented a Full-Size vehicle but only got a Jetta?! Car was in a very average condition, had a huge crack on the windshield that did make it harder to see when the sun reflected on it. Had similar experiences with other vehicle rentals in the last year and would always get a decent car, but it wasn't the case with Budget. Probably not using Budget again as I had far better experiences with other rental services.

Quite easy to book, great price and had no problems at all. I'd surely use it again to rent.