Smooth and Easy

The service was inadequate. The car window was broken. I called and they said I could replace the car, but they made me go to two locations. When I got there, they said it couldn't be replaced and finally directed me to the airport location. The Chinese-speaking staff during the car replacement was nice, but the foreign staff had no expression and answered questions unenthusiastically.

The additional upselling is quite excessive!

Waited half an hour to get the car, as mentioned, there were additional upsells. But the car was quite new.

The car was broken down in the road, with check engine light on, and strong gas smelling. We have to call the road assistant to report the issue and waiting for 3 hours to get answer with the next day to have the replacement car. We end up with one more day stay in our intermedia hotel in Jasper and can not cancel that day hotel in Kamloops. So we wasted 500 CAD (Jasper hotel) + 300 CAD (Kamloops hotel) plus one more day stuck in Jasper in the mountain. This is horrible because of the bad condition of the rental car.

Good platform to do the car rental and hotel booking.

Like: The office staff was super and I would recommend him anytime The car was exactly what I ordered and he was very helpful with where everythng was located.
Dislike: It was the best car rental experience I have had