Demasiado tiempo de espera

Car was excellent but the service counter was slow & did not appreciate the hard sell to purchase additional insurance. Also told the gas tank was full but in fact it was only 3/4’s full. The process was slow so we returned the car the afternoon before & took Lyft back to hotel & to airport in the morning. Probably offset any savings to rent from a mainstream renter.

maybe next time, hire people who arent racist...i came in fully prepared . rental confirmation. she said the price is not accurate, that easyrentcars dont know how to calculate...i also came in with full coverage insurance and a separate policy that will cover the car in full...everything was printed out...she read the policy page for page, while ALL the white people just handed their insurance card NO declaration page to read . they were treated and greeted with respect. i literally told her why she treated us different and she just smiled.....i am so disgusted ....when we got our car it wasn't cleaned...showed her the picture of taken from our phone and said ewww thats disgusting i woundnt take the car and OFFERED NO other car to us

The staff was very courteous and the vehicle exceeded my expectations.

they will do their best to get more money out of you. they offered the $3 upgrade to more than one person while I was standing. if you complain about the car they give you for any reason, they will tell you they don't have another one in the same price range, but if you pay an extra $3 per day they will get you a better car or a car without whatever you complained about. other than that, the staff seems nice. but the whole process lacks some integrity. shuttle drivers are nice people

Like: The staff members were very efficient and friendly. I was reminded that FL has a lot of tolls, so I was asked if I wanted to pay the toll fees upfront. I ended up using 'more' than what I paid for. Thank goodness. I saved money because of the reminder. The place itself looked shabby, but you don't want to hang out in a rental car place anyway, so if business is taken care of, you're good to go, then go! Business was well-priced!
Dislike: None