Very good

Great service

The pickup process was smooth with no issues. However, the return experience was very poor. The wait time was long, the staff were constantly doing other things, prioritizing European customers, and their attitude was not good.

Just handed over documents and payment and got the car. Service was great and their English was very good.

Car was ideal for us. The underground pickup place was a bit gloomy to see round and be introduced to the car. The return was very difficult to find around a busy, complex railway station and bus station - we think a small map in the car to find the entrance would help everyone. It was not made clear that an extra charge was needed for a second driver - however my wife did not drive at all and the agent refunded us which made us happy. Coming from the UK we were unfamiliar with toll both operation, so a small picture guide about how to work with the machines, make payments, choose the correct line, would be helpful.

Booking was fine and a good range of products offered. I did not use the Price Drop. I did get my own Excess protection insurance because the excess was very high!

The rental of the baby seat was too expensive compared to the quality of this one