Quite satisfied with the service.

Car had been driven on a dirt road previously and inside of every door was filthy, complained and was told they would see what they could do......nothing. Car was overpriced for what it was, expensive. ☹️

全般的にとても満足です。 唯一カーナビが使い難かったことだけがちょとだけ残念です。 具体的には携帯の検索で出てくる場所名をインプットしても出てこずコンシェルジェに頼んだりして結構苦労しました。 カーナビがあったので色んなとこに行けたので今回は凄く満足の旅行でしたのでカーナビの使いやすさは必須です！

予約プラットフォームとしてはよかったです。日本国内で競争力がもっとあると嬉しいです。具体的には１２月半ばの宮崎で役20%他社より高かったです。

Car was dirty overall.

Good job!

Overall is satisfactory. However, it is better to have staff to cross check the car condition with the customer when pick up in order to avoid any arguments after returned the car. Despite the customer can take photo and report to Europcar by email, face to face witnesses is the most proper way and avoid the conflict of interest.