I could not get the car and I also could not reach anyone via phone this has been terrible

Do not rent with this company, I was given a car that had the trunk already damaged, on my way to my hotel the trunk opened, other drivers honked at me to let me know, not the best way to start. I managed to close it and continue. The second day I called no answer, not the way you want to spend your vacations, on the phone and trying to get another car that never happened. I tied a cord to keep it close. I finally talked to somebody two days before my vacations ended and told them I did not want to be blamed for that, and they told me not to worry about it. Guess what, A week after my deposit was not returned and when I called they said that they will not give me my deposit back because I damage the Trunk!!!!!!!. What is wrong with these people, they are so dishonest, I will not recommend this company at all. Go with the ones that are in the airport, even if is more money One more thing, I spoke to the manager today I mention that I will fill out this survey, and he said that if I do it, he will not help me in any way to get my deposit back. That is so unprofessional.

Wouldn’t rent from here again. Hey

They were giving me a car with bad tires, cuts in 3 of them , unsafe, low profile tires and rims...the rims were all scratched up due to the low profile tires. Should not be renting cars with low profile tires. Manager said he could not give me a different class of car , even though i would have taken smaller. Had to wait over an hour for a Hyundai Sonata lucky that it came back. This was the only car on the lot like this...all others were fine. be very careful on the 300,000 liability of your own insurance you must have to avoid high charges.

none...great

The pick up location was not specified in the reservation. I called them several times to pick me up from the airport. The Right Cars front desk charged me for rental insurance while I had Comprehensive coverage. They also overcharged me for unlimited toll pass. They forced me to buy it. I ended up paying 3 times more than what I expected based on the rate specified in Easyrentcars.com. It was the worse expereice that I have ever had with rental car companies.

Tried hard to charge me for lots of stuff I didn't need. Tried to charge me extra for a bigger car because they didn't have the smaller one I reserved. Tried to convince me I needed to pay an exorbitant fee for a toll transponder I didn't need. Etc.