They had all these in hidden mandatory fees. The owner refused to rent me the car. It is fraudulent

Please train your staff on customer service 101. I was told since I got a good price, I shouldn’t expect good customer service. This was told to me by a staff member.

We waited at the airport for over an hour for the free shuttle, it never showed. Another car rental company was nice enough to give us a ride to the office. Once there, we discovered that there were very few rentals available and the customer service staff was not helpful. They demanded that we carry $300k in liability insurance and provide documentation of such. We did not have it so we were told we had to purchase their insurance, which raised the cost significantly. We decided not to rent with them because of their unethical business practices.

je n' ai pas accepter de prendre la voiture chez Rightcar car se sont des escros qui veule seulement nous arnaquer avec des frais supplémentaire non obliquatoire chez tous les autres locateurs de voiture on me reclamait tous pres de $23.00 us par jour pour des option que je ne voulait pas

the car had sour odor

Like: The agent found a discount to apply for the sun pass.
Dislike: Dirty car.