Great car but horriable pick up experience.

I think if you are renting from a rental care business outside the airport then the rental car shuttle should take you to the airport. You make every effort to get there to rent from them - I could have rented from the airport but didn't. The wait time was a little long The car wasn't ready as they were still cleaning it. The fuel was not on full (3/4). I put the fuel back at 3/4 of a tank but was charged for not filling the tank up but they gladly refunded me back for the fuel charge after I called and told them I had pictures of where the fuel was on pick-up and where I filled back up to exactly the amount upon rental.

The cars service light came on a day after we rented it. The cleanliness was average.

Very good experience. The only issue was a wait in line to write up contract. Had 4 counters, but used only 2. Once the other 2 counters filled, the line moved quicker.

The car was challenging due to the lack of trunk space for luggage. Also, it was not made clear that we would have to take 2 different shuttles to get to ACE & then back to the airport. Would have been much better if the ACE shuttle took us directly to the airport on the return trip.

Did not know was not in rental car center. Another shuttle. Also not open early enough to drop car and make early a.m. flight out so had to drop the nite before.