Cary from thrifty needs a big Christmas bonus...

The staff was very nice and gave us a Ford Ranger with four-wheel drive.

The service was excellent, and all the store's requirements were met. The downside is that Australia's highway toll charges are set at 17 AUD per day, which I find unreasonable because you don't drive on the highway every day. Another rental company charges per use, deducting only when the highway is used.

Professional services.

The rental company had poor service. I left sunglasses worth nearly ten thousand yuan in the car when returning it. Half an hour later, when I went back to retrieve them, the company claimed there were no items left in the car! There also seemed to be clear discrimination against Chinese people.

Despite only having about 46K on the clock the car was covered with many small superficial scratches & one more significant scrape on a wheel rim. The thrifty guy we called to look at the vehicle was disinterested he looked at a few & then said these are all just all fair wear & tear! - cars with no physical handbrake are a concern. lose electrics& you lose brakes.

we wanted to extend our rental period. Easyrentcars were unable to do it without cancelling our booking & then had no guarantee that we would still get the vehicle we had booked initially. Not good. Systems need to be upgraded to enable rental extensions/ alterations WITHOUT booking cancellation.