Good

Forced promotion, if you don't buy, they get very aggravated haha.

The service was great, but the car was very old. Although it was cleaned briefly before handover, it was still quite dirty inside. The car model was outdated and did not have a USB port for charging phones.

Long wait times at the counter, rude staff, persistent upselling, repeated insurance offers, misleading sales tactics

Overall, it was pretty good, but they did push some upgrades like car model upgrades.

The night manager was very kind to upgrade our vehicle to a nicer car. However, because of the late hour of pickup no one walked the car to check for exiting damage, which there was on the front driver side of the car. I called to report the damage to corporate and even had to take the car back to the pickup location because no one would answer the phone at the lot. Upon drop off the Hertz Rep acknowledged that the damage was preexisting and note it accordingly on her held held device.