Good

The car was new, easy to locate, and the return process was convenient. However, when picking up the car, the employee handed over the keys and disappeared. I noticed significant scratches on the car and waited a long time for the employee to return. I requested a note on the condition, but he said it wasn't his job and that photos were already emailed. I had to take a video for my own record. The return process didn't have any issues, and the $200 deposit was refunded today, which made me feel relieved.

Good service, almost no waiting in line

Kept promoting different insurance

The staff didn't explain anything about how to handle tolls, even though the drop off was in a different state. On the New Jersey Turnipike, I paid cash as I went along. Then a few weeks after I got home, a toll charge of $38.14 appeared on my credit card! I have no idea what this was for and would like and explanation and a refund!