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Lovely staff, terrible smoking smell in the car but clean, was an expensive additional $50/day cover

Reviewed: Wed, Oct 6, 2021
About Hertz: 6.0 /10
The car although clean and no dents HEAVILY smelt like someone was heavy smoking in it for a whole week. Sadly this was the only car available but I can't believe this is even considered renta-able. It was a disgusting smell throughout the whole booking but the car did the job I needed it for. Was a surprise though that insurance was a whopping $50 per day! The drop off keys box outside the building is alittle concerning that anyone can come and take the key. No security there.
About QEEQ: 8.0 /10
Include option for additional cover. It was very expensive at the desk.
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Pickup Truck | Mitsubishi Triton single Cab or similar

Relevant Reviews on Hertz in Australia

Riva Walkley

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Reviewed: Wed, Feb 21, 2024
About Hertz: 10.0 /10
Quite satisfied, it's the second time I've rented from Hertz. Big companies are usually more regulated.
About QEEQ: 10.0 /10

Alva Dupont

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Reviewed: Wed, Aug 21, 2019
About Hertz: 10.0 /10
An unforgettable road trip!
About QEEQ: 10.0 /10

Bblythe Brooke

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Reviewed: Fri, Aug 24, 2018
About Hertz: 10.0 /10
There was no one around when we arrived, but the service was excellent.

Yvette Haydn

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Reviewed: Mon, Sep 11, 2017
About Hertz: 8.0 /10
We booked the car online with a pick-up time of 1 PM and a return time of 1 PM two days later. However, we actually picked up the car at 10:30 AM. They charged us for three days without communicating this beforehand or reminding us whether it was two days or three days and whether the return time needed to be adjusted. As a result, we returned the car at 11 AM, only a little over half an hour late, but we were charged for three days. The main issue was the lack of any reminders or notifications, which left us very dissatisfied.

Beacher Eve

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Reviewed: Thu, Aug 11, 2016
About Hertz: 10.0 /10
Great service, staff are patient. Hertz is located right in the Gold Coast Airport hall, very noticeable.
About QEEQ: 10.0 /10

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