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Lovely staff, terrible smoking smell in the car but clean, was an expensive additional $50/day cover

Reviewed: Wed, Oct 6, 2021
About Hertz: 6.0 /10
The car although clean and no dents HEAVILY smelt like someone was heavy smoking in it for a whole week. Sadly this was the only car available but I can't believe this is even considered renta-able. It was a disgusting smell throughout the whole booking but the car did the job I needed it for. Was a surprise though that insurance was a whopping $50 per day! The drop off keys box outside the building is alittle concerning that anyone can come and take the key. No security there.
About QEEQ: 8.0 /10
Include option for additional cover. It was very expensive at the desk.
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Pickup Truck | Mitsubishi Triton single Cab or similar

Relevant Reviews on Hertz in Australia

Judith Gracie

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Reviewed: Sun, Jul 21, 2019
About Hertz: 10.0 /10
There's a counter at the terminal, but the pickup point is in the airport parking lot. Since I'm not fluent in English, I had to figure out the car functions myself after getting the car. I booked a RAV4 but ended up with a Nissan.
About QEEQ: 10.0 /10

Maria Felix

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Reviewed: Mon, Aug 19, 2019
About Hertz: 8.0 /10
First time renting a car abroad, the customer service lacked patience
About QEEQ: 8.0 /10

Jocelyn Thomas

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Reviewed: Mon, Aug 27, 2018
About Hertz: 10.0 /10
Found the car in the parking lot by myself.
About QEEQ: 10.0 /10

Abner Thodore

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Reviewed: Wed, May 14, 2014
About Hertz: 10.0 /10
I am very satisfied with the service of Hertz car rental company. We rented three cars in total, all the same model and in good condition. Our one-week self-driving trip was comfortable and memorable. The process of picking up and returning the car was convenient, fast, and smooth. The staff was proactive, enthusiastic, and attentive, fully demonstrating high-quality service. Highly recommended!
About QEEQ: 10.0 /10

Jack Roy

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Reviewed: Sat, Feb 20, 2016
About Hertz: 10.0 /10
The store is very close to the international arrivals, making it easy to find. The staff are very patient. It's also very convenient when returning the car.
About QEEQ: 10.0 /10

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