Bien

Overcharging!

First, they extended a trip of less than 4 days to 5 days, and the official confirmation receipt was higher than the booked price. They insisted I sign it first before I could raise objections. When I requested intervention from the car rental platform, it hardly made any difference. Only after continuous demands did they change it back to 4 days. During a vehicle inspection, I was dissatisfied and asked for an upgrade. They only mentioned a $15 daily upgrade fee but didn't inform me about an additional fee or tax of about 200 yuan, which is outright robbery.

Very good company. Even though it was our fault causing the rental company to incur losses, the staff was very patient and helpful. We are very grateful.

National asked me a voucher. Why? I had a mail confirmation of the booking. That’s all.

Thank you very much for the superb service. I highly recommend National.