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Search for Easirent Car Rentals in Glasgow

Appalling customer service from Easirent.

Reviewed: Tue, Sep 21, 2021
About Easirent: 6.0 /10
I have never left a review before (good or bad) but my experience with Easirent was so bad I had to. After experiencing an issue with my credit card I was forced to pay for added insurance that I didn't want, with no help or flexibility or suggestions from the counter staff at all, who was visibly delighted to be taking an extra £120 for a service I didn't need or want (despite me offering to pay the full £1600 deposit instead). Later, when trying to contact Easirent to confirm drop off / shuttle arrangements (on a Friday morning) no one answered any of the phone lines, despite multiple attempts throughout the day. On arriving at drop-off, we were told 'the driver hasn't turned up today, so you'll have to get yourself to the airport' - no hint of paying for the taxi, or even calling a taxi on our behalf. Genuinely the worst customer service of any kind I have ever received. I hope my experience was a one-off, but I somehow doubt it.
About QEEQ: 8.0 /10
Fiat 500 image
Easirent
Glasgow Airport(GLA)
Glasgow
United Kingdom
Mini | Fiat 500 or similar

Relevant Reviews on Easirent in United Kingdom

R.Martin

View more >
Compact | Ford Focus or similar
Easirent
Birmingham Airport(BHX)
Birmingham
United Kingdom
Reviewed: Wed, Sep 11, 2019
“This is the second time I have used you .. came back because your people are brilliant Raheel was gr”
About Easirent: 10.0 /10
The car was a joy .. your team work very hard but are charming and an enormous asset to a budget level organisation ... I get rolls Royce service for really competitive prices ... thank you
About QEEQ: 10.0 /10
All I would say is make it clear tonew people renting that they have to drop off at the pick up point .. your literature implies you deliver back to the airport and then call for the shuttle ... this is not the case ... other than that you are great .

View more >
Compact | Ford Focus or similar
Easirent
Belfast City Airport(BHD)
Belfast
United Kingdom
Reviewed: Mon, Aug 26, 2019
“Great car would never trust Easirent”
About Easirent: 6.5 /10
The senior person on desk was a compete Ahole. Listened to him screwing a couple over -- when he tried the same with me I quickly straightened him out.
About QEEQ: 8.0 /10

Easirent is Lousy!

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Full Size Van | Volkswagen Sharan or similar
Easirent
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Fri, Jun 7, 2019
“Easirent staff was extremely rude. We booked for automatic VW Sharen and got a Mitsubitshi Truck!”
About Easirent: 2.3 /10
Lousy and rude customer service. Got a lousy pick up truck instead of 7 seater SUV. Insurance is expensive. Overall a scam! Will never ever rent from Easirent!

W.Ng

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Mini | Fiat 500 or similar
Easirent
Manchester
United Kingdom
Reviewed: Fri, Mar 22, 2019
“It is rental company they want to hold my 1500 pounds for 28 days no matter I damage or not.”
About Easirent: 2.0 /10
Ripped off company first they want to hold 1500 pounds for 28 days. If I not paid less deposit I need to paid the other 27 pounds. That mean total I need to paid 56 pounds`in total. So why do I need to choosing your company. I hired so many cars this is the worst one I never had before. In your company terms I didn't find any word to said we had hold your deposit for up to a months. If I saw it I won't hired from yours. Also I didn't collect the car from the car rental company I think this is not fair to the customer also I will going to trading and standard report this matter. it is not the money is I feel like a fish.

C.Pang

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Compact | Ford Focus or similar
Easirent
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Fri, Jul 27, 2018
“Best Car Rental Experience Ever! Excellent car & customer service!”
About Easirent: 8.8 /10
Like: Booked a compact car and got a free upgrade to a luxury range which was a brand new mini cooper! Excellent customer service at pick up and drop off, fast and efficient.
Dislike: The shuttle bus from Heathrow T4 to car rental during pick up and drop off, took over 1 hour each way. Distance is not far but due to the multiple stops at hotels/locations, it took over 1 hour. I was nearly late for my flight.

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