Appalling customer service from Easirent.

J.S

United Kingdom

Reviewed: Tue, Sep 21, 2021

About Easirent: 6.0 /10

I have never left a review before (good or bad) but my experience with Easirent was so bad I had to. After experiencing an issue with my credit card I was forced to pay for added insurance that I didn't want, with no help or flexibility or suggestions from the counter staff at all, who was visibly delighted to be taking an extra £120 for a service I didn't need or want (despite me offering to pay the full £1600 deposit instead). Later, when trying to contact Easirent to confirm drop off / shuttle arrangements (on a Friday morning) no one answered any of the phone lines, despite multiple attempts throughout the day. On arriving at drop-off, we were told 'the driver hasn't turned up today, so you'll have to get yourself to the airport' - no hint of paying for the taxi, or even calling a taxi on our behalf. Genuinely the worst customer service of any kind I have ever received. I hope my experience was a one-off, but I somehow doubt it.

About QEEQ: 8.0 /10

Mini | Fiat 500 or similar

6-day rental

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Hiram Chaplin

United Kingdom

1 days rental

Easirent

Heathrow Airport(LHR)

London

United Kingdom

Reviewed: Wed, Aug 29, 2018

About Easirent: 2.0 /10

Dom

United Kingdom

1 days rental

Economy | Ford Fiesta or similar

Reviewed: Mon, Mar 9, 2020

“A surprising sting in the tail”

About Easirent: 6.3 /10

The car was good - a Skoda estate. My issue was the £55 they automatically charged for processing (in effect passing on) an erroneous car parking fee. Not happy about this - I guess read the small print; it was I’m sure in there. It’s a bit of trek by shuttle bus to the back of the crown plaza hotel in Crawley- show the driver your booking to waiver the bus charge. They are infrequent- 2 / hour - so check times. Don’t forget you need a *credit* card with your address matching your drivers licence and £1500 to be blocked out, or you will get royally screwed for insurance charges. Good luck!

S.Zabell

United Kingdom

1 days rental

Compact | Ford Focus or similar

Reviewed: Wed, Jun 26, 2019

“Very impressed! Efficient and friendly.”

About Easirent: 10.0 /10

Lovely car and great staff

About QEEQ: 10.0 /10

United Kingdom

1 days rental

Economy | Ford Fiesta or similar

Reviewed: Sat, Jun 22, 2019

“Awful!”

About Easirent: 2.0 /10

Long pick up time. Poor access to a small yard for car rent. Dreadful staff on return and poor process. Would not use again.

United Kingdom

1 days rental

Economy | Ford Fiesta or similar

Reviewed: Sat, Mar 23, 2019

“very bad.”

About Easirent: 6.7 /10

I booked an automatic car. The maanger said that that automatic car had not been in use for a while so better to take manual car. He offered a manual car with sat nav and reversing camera in the same price.Unfortunately that car did not have either of those things - and he fooled me. On my return he was not there and his junior left a note for him to refund of the difference between manual and automatic car - and still waiting for his response.

Appalling customer service from Easirent.

Relevant Reviews on Easirent in United Kingdom

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