Appalling customer service from Easirent.

J.S

United Kingdom

Reviewed: Tue, Sep 21, 2021

About Easirent: 6.0 /10

I have never left a review before (good or bad) but my experience with Easirent was so bad I had to. After experiencing an issue with my credit card I was forced to pay for added insurance that I didn't want, with no help or flexibility or suggestions from the counter staff at all, who was visibly delighted to be taking an extra £120 for a service I didn't need or want (despite me offering to pay the full £1600 deposit instead). Later, when trying to contact Easirent to confirm drop off / shuttle arrangements (on a Friday morning) no one answered any of the phone lines, despite multiple attempts throughout the day. On arriving at drop-off, we were told 'the driver hasn't turned up today, so you'll have to get yourself to the airport' - no hint of paying for the taxi, or even calling a taxi on our behalf. Genuinely the worst customer service of any kind I have ever received. I hope my experience was a one-off, but I somehow doubt it.

About QEEQ: 8.0 /10

Mini | Fiat 500 or similar

6-day rental

Relevant Reviews on Easirent in United Kingdom

United Kingdom

7-day rental

Compact | Hyundai i30 or similar

Easirent

Heathrow Airport(LHR)

London

United Kingdom

Reviewed: Tue, Dec 3, 2019

“Not good”

About Easirent: 5.0 /10

After a long haul flight arriving at night, I was kept waiting in an empty waiting room for almost 1 hour. When I eventually got served and was handed the EasiRent paperwork, the man informed me that EasiRent had to hold a "blocking fee" of GBP1,500 on my credit car in case of an accident. I told him I had paid additional fee for nil excess and I even showed him the paperwork but he still insisted on this fee. I was basically told that if I did not agree to the fee, then I would not be allowed a vehicle. I had no option but to agree, as I needed the car to drive a further 2 hours. When I looked over the car the next day in the light, it was extremely dirty not having been vacuumed inside, dirty windows and poor quality windscreen wipers. Overall, not a good experience with EasiRent and I am sorry to say, that I would not recommend them or use them again.

About QEEQ: 8.0 /10

This is the second time that I have used EasyRentCars and I am happy with the service. For clarity and to avoid confusion, EasyRentCars is separate to the hire firm EasiRent. I would recommend EasyRentCars and I would use them again.

J.More

United Kingdom

4-day rental

Mini | Fiat 500 or similar

Reviewed: Thu, Nov 28, 2019

“Great all round”

About Easirent: 10.0 /10

Great service - quick and easy

About QEEQ: 10.0 /10

Fantastic new service

United Kingdom

2-day rental

Compact | Ford Focus or similar

Reviewed: Tue, Sep 17, 2019

About Easirent: 7.3 /10

The counter staff member was incredibly insistent on trying to get you to pay for more cover even if you’re already covered. Don’t give in or be fooled into thinking you need it.

About QEEQ: 10.0 /10

Booking through easyrent was very straight forward and informative on your booking, would definitely use again

United Kingdom

2-day rental

Compact | Ford Focus or similar

Easirent

Heathrow Airport(LHR)

London

United Kingdom

Reviewed: Tue, Aug 6, 2019

“Quick rental and good cars. Free upgrade...”

About Easirent: 8.0 /10

Good staff. I have been renting with them for a few times now and the Heathrow location is one of the best that I have rented out from.. Reaching the location is a circuitous route but the folks at Easirent are professional and do not hassle their customers...

About QEEQ: 10.0 /10