Cancelled at counter as the counter staff was not really helpful. Suggested we either pay an additional GBP 50 for full insurance coverage or GBP 1400 will be blocked from card which she said would not be released based on past experience. Disastrous experience.

They have definitely exceeded my expectation. Waited almost 2h to get a car, complete chaos, which to me is unacceptable by all means. Cheap car but not worth the hassle. Probably last time I’m going to use Goldcar service.

Super efficient team, very helpful and professional staff - highly recommend their services. Car in excellent condition really good value for money.

portacabin was hard to find and shut when we arrived - were told that if we'd come any later we'd have been charged extra. Was upsold cover having being told that we risked large bills for any potential damage or extra mileage. Then read in paper that Gold Car polled a long way bottom of car hire companies - not suprised

Being penalized for not having a credit card and having to pay an expensive cover is ridiculous. People these days do NOT always have credit cards!