What a rental care experience should be

Great attitude.

This was our first time renting from Hertz. We rented two MPVs, one Kia and one Chrysler Pacifica. Overall, the experience was okay. Both cars had many scratches on the body, which we documented with photos. The store wasn't too crowded when we arrived, and the car pickup process went smoothly. The counter staff, a woman, suggested that we purchase the toll pass, but since it wasn't my first time in the U.S., I knew the toll roads could be avoided. We decided not to buy it and no additional fees were charged during the booking. When returning the car, I had already refueled, but they still charged me 10% for the fuel level being slightly below full. Honestly, I was quite annoyed. Chrysler Pacifica itself is fuel-intensive, and after visiting the U.S. three times, I've never encountered a rental company that would deduct fees for just being down one fuel bar. Overall, the impression was not great. If other rental companies weren't more expensive, I wouldn't choose Hertz.

The rental company is easy to find. After completing the paperwork, they give you the key and parking spot number. You just pick up the car yourself from the parking lot, very convenient.

A very quick pick up and drop off, easy, convenient. I will highly recommend.

Very easy to use. Good price.

the car was good and it was value for money. the staff when i picked up the car was not so enthusiastic in serving me but the guys at the drop off were great. they even offered to drive me to the airport in the same car that i rented so i dont have to bring down our things (as we had a lot of luggage)

i actually booked for a sedan with large trunk space at first but then i realized i needed a bigger car. i was able to cancel my first request then was able to book a bigger car with ease. it was really great service by easyrentcars.com and i would definitely use the service again. thank you