Overall Great Experience

I rented a new energy car for just one day and they charged a $200 pre-authorization at the counter. When I returned the car in the evening, the office was already closed, nobody inspected the car, and I wasn't provided with a bill or receipt. Later that night, $100 was suddenly deducted from my account, which scared me into thinking my credit card was fraudulently charged. I locked my card! After contacting the customer service at the rental platform, I learned it was because I didn't return the car with a full charge. They charged a $15 service fee but withheld $100 just in case there wasn't enough? So overall, they charged me $300! It was baffling. A day later, an attempt was made to deduct $1, though it failed. They never sent me a bill, and I had no idea why these charges kept coming. Eventually, I had to request the bill through the rental platform's customer service. Overall, it was a very poor experience, and I will not use this store again.

The overall service attitude was average, but problems were resolved quickly and efficiently.

No hidden charges and no sales pitches. The wait time was a bit long—over an hour—but that's understandable since there were likely many flights arriving at the same time. I booked a Corolla, but when choosing the car, there were actually SUVs available. To save on fuel and for safety, I opted for the Altima, which can be considered an upgrade. The return process was very efficient; while we were moving our luggage, the staff member had already completed the inspection and sent the final bill to my email.

The car was in good condition, and there were minimal insurance sales pitches. The rental fee was slightly high. I wanted to rent an MPV, but the staff informed me that the car wasn't ready yet and offered me a Nissan SUV (7-seater) instead. However, when I went to pick up the car, I found it was a Hyundai compact car. I had to go back to verify and adjust, which eventually got resolved but wasted half an hour (angry).

Excellent