From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 8938055169
logo_img
Reviewed: Sat, Aug 17, 2024
About Hertz: 4.0 /10
I originally booked a Tesla Model 3 for 30 days with full insurance, at an average daily rate of $580, thinking it would be worth it to experience FSD in California. However, when I arrived at the rental store, they informed me there were no cars available. They said I could rent a Chevy Bolt instead, claiming it's in the same category. I was shocked and said, isn't that one of the cheapest electric cars priced at less than $300 per day? The staff member responded dismissively and gave me a 'take it or leave it' attitude. Frustrated, I asked if I could cancel, but he said no money had been charged yet and I could contact my booking agency. Unfortunately, by the time we discussed this, my pickup time had already passed. The customer service at Zuzuche told me the order couldn't be canceled anymore, and I had no choice but to proceed with the rental. I argued that a car priced at half the cost with such a significant difference in size and features could not be considered the same category. The customer service replied that this classification was decided by the rental company, not Zuzuche. Left with no better option, I started searching and comparing prices on the spot and found that the Bolt was indeed $300 per day at the time. I sent the evidence to the customer service team, who contacted Hertz, and after much negotiation, managed to secure a refund. After the refund, I still needed a car, so I had no option but to check what vehicles were available. I ended up renting a Malibu as the safest choice at the time. I'll review the next three-week rental experience later, but spoiler: I booked another Tesla and again, there was no car available when I went to pick it up. It's beyond frustrating. I don't know whether to blame Zuzuche or Hertz, but either way, this car rental experience was a complete scam. Terrible experience!

Relevant Reviews on Hertz LOS ANGELES AIRPORT

Enid I.

View more >
Reviewed: Tue, Jun 3, 2025
About Hertz: 4.0 /10
Too many people and unclear instructions.
About QEEQ: 8.0 /10

Alberta Job

View more >
Reviewed: Fri, May 30, 2025
About Hertz: 10.0 /10
Very good, short queue, quick car pickup.
About QEEQ: 10.0 /10

Sandra Edison

View more >
Reviewed: Fri, May 23, 2025
About Hertz: 10.0 /10
Satisfied
About QEEQ: 10.0 /10

Gabrielle Tuttle

View more >
Reviewed: Thu, May 22, 2025
About Hertz: 8.0 /10
The Tesla Model 3 I booked was unavailable, quite disappointing.

Thomas Sinclair

View more >
Reviewed: Tue, May 20, 2025
About Hertz: 10.0 /10
It was okay. I arrived in Los Angeles at 11 PM, and when I found the rental office, there were only two counters open. I waited nearly two hours to get the car. However, the process of giving me the car was straightforward, unlike some companies that secretly downgrade you a level. The car was relatively new as well.
About QEEQ: 10.0 /10

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
map-big
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users!
Know our privacy policy - you can easily unsubscribe any time!