Great booking experience, very competitive rates, good service.

About 25 days after returning the car, unexplained charges appeared. Even now, over a month later, I can't determine the cause, which is disappointing.

Too slow, and they force you to buy insurance!

staff was slow

I knew pretty much what I would get and that is what we got. The price was over $200 cheaper than any other company. I knew it was off site and I knew I would need proof of insurance so picking up the vehicle went smoothly. The car was not very clean and was a very base model. The lady at pick up was kind of rude. They said we had to return the car vacuumed out, which I wasn't told at the beginning, but the manager waived that so it all worked out fine in the end. I would use them again for the amount we saved since that was our top priority.

I had a great experience with Easyrentcars.com. Everything went as expected

It is totally unacceptable and unreasonable to have people first be taken by the "rental car" bus to all other car rentals and then be told to take another shuttle to get to Routes. The time involved is excessive and you are not informed about this before hand. I had to wait in line at the other counters to be told to go outside and take another shuttle van to your location.