When I arrived to pick up the car, I was told there were no cars available. The wait time was very long, around 4 hours.

The service was very quick

The car was not there on arrival. I had to wait an hour whilst management finished in order to make a decision. They tried to offer another type of car instead which would have been a downgrade...I said no They then drove the dirtiest car inside and out, to me that has clearly come from the queue from drop off. The told me that fuel was cheaper on drop off, but charged more for it. They also took a security deposit that they have yet to return Not happy

the counter is not really helpful and no ida why we need to pay and buy more stuff than wwbsite