slow transport process

You have to pack your patience as they are very understaffed. The staff we felt with were good but there seemed to be a few disgruntled customers around us.

Difficulty in finding the location. Had to change 2 shuttles.

Ms. Vicky at the counter was courteous, professional and friendly. Kudos to her.

There are 3 Easy, Easi, EZ car rental shuttles at Orlando. Took 1 of those, wrong location, shuttle back to airport, shuttle to Routes. Very confusing. At night and alone. Not sure I would rent off site again. They also insisted on a binder from my auto insurance company. In MA that is only for property. Declaration page (which I had) is for auto. Finally took care of over the phone. Then the SUV I reserved wasn't available. They tried to upgrade me to a BLACK (in FL heat - no way) oversized Jeep that looked more like a hummer. I am 59 and disabled. I would have needed a step to get in. My friend I was visiting could not possibly have gotten in. Miraculously, the Rogue was available after all. In the end, the vehicle was great and return a breeze. Oh, I was overcharged about $12 from what I authorized over the phone. I haven't called about that yet. Not cool.

They were busy when I picked up my car and yes I had to wait 30 minutes

Like: Great customer service