Reasonable price, disappointing service, and defective car

The customer service explanation was very detailed

Following the pick-up instructions, we took a cab to the Exhibition Center. The taxi driver drove in circles before dropping us off as per the address. We had to manage our luggage and kids while searching for the office which was unlike prominent companies like Heze, Eu, or Avis. After a long search, we found that Apex shares an office with Budget, it's small, and the staff were very patient, recommending insurance and giving breakdown instructions. We found it strange at the time, later we understood. It took forever to walk to the parking lot to get the car. Tip: In unfamiliar cities, rent from the airport; it's easier to pick up and drop off!

Very friendly staff (Geof) at Southern Cross Terminal.

Very good web page for booking

The staff are always very friendly. I’ve been booking with apex quite frequently and they never fail with impeccable customer service and the cars they provide are very nice.

Like: Nice holiday with family
Dislike: None