Straightforward and simple. I mentioned to the lady at the counter that we were five adults and one child, and asked her to make sure it was a seven-seater car. She asked about our luggage, and I said two large bags, one small bag, and a stroller. She hesitated for a moment and then said she'd upgrade us to a Land Cruiser for free.

Excellent

They promised Chinese translation assistance during the reservation, but no one contacted me at the agreed time or during pickup.

'upgrade' to a toyota highlander which was far too big, and very heavy on petrol consumption, so not value for money we had booked for a compact many months before only to be told that no compact was available - later claimed due to bush fires on mainland - an unlikely story

fine except for thrifty's so-called 'upgrade'

Very efficient The signs for car rental return are nonexistent until you get to the multi storey car park but that is for the airport to sort out, if you could tell them!

Very good, would use again