El personal atento pero me cobraron por el vehículo otra vez 502 dls cuando la reserva del vehículo la había hecho completo con la página QEEQ.COM ( ACE me cobró con la tarjeta visa y a QEEQ.COM con la amex 584 dls )

The attendant offered a smaller car than the one that I reserved. The attendant wanted me to purchase insurance, although I purchased the insurance online. He said it was because I reserved it throug1h a third party.

The car was fine but had difficulty getting the defroster to work properly. Had to leave the window down to see out the window. Additionally, could not get the front windshield to totally clear making the driving difficult.

Overall very disappointed with ACE. You check in with some via iPad- who then makes you read out loud your credit card- even though it was provided when reservation was made- is this not a privacy issue? Also service desk was under staffed. When I returned the car and asked for a receipt the agent was rude - overall good price but poor service.

Van front tires warned out, low tire pressure and engine Oil light came on .